Week-13 Customer Relationship Management CONTUNIE

   As it mentions in our book about Amazon.com's improving customer service,I want to talk about Ebay.I am an Ebay user.Almost every week I shop from Ebay and Related to chapter 18 sales promotion Ebay gives me many coupons and deals and free shipment offers.Also whenever I open the Ebay page, It shows me what I checked last on Ebay.After I purchase they ask me to leave a comment and feedback.If I have any problem or trouble they believe that all the time customer is right.I love Ebay personal selling skills.It is directly related to customer relationship management.